Wait-Time Engagement

Time Chaser

Give waiting customers something useful to do.

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Turn idle time into a better brand moment.

Atlas Time Chaser homepage rail showing an auto repair waiting room trivia and feedback experience.

What it does

Give waiting customers something useful to do.

Time Chaser uses quick trivia, facts, polls, tips, business highlights, or prompts while customers wait. It gives customers something to do and gives the business a read on what held attention.

Best for Restaurants, waiting rooms, lines, lobbies, attractions, offices, and service businesses where waiting time affects the customer experience. Why pay for it? Waiting time can hurt the experience. Time Chaser turns that dead spot into a useful brand moment. After setup Use My Results to review customer answers, spot repeated patterns, and decide what to fix, repeat, or follow up on.

Plans

Start with what you need now. Add support when the answers get more valuable.

Response counts stay simple: Starter is 100/month, Busy is 300/month, and Established is 1,000/month. Busy and Established add customization, Starter gives customers immediate link and QR access and standard reporting. Busy adds standard customization after activation and Atlas Service Recovery. Established adds Coupon/Redemption tracking and response-level access or integrations where supported after setup review.

$25.00 Starting monthly price

Starter pricing is shown publicly for budgeting. Higher-volume plans are available inside the Atlas account flow after setup.

Starter 100 sessions/responses per month Wait-time trivia, polls, facts, and tips relevant to the location and category, including contextually relevant brand metric questions. Includes instant link and QR access, survey exit-link preference, dashboard reporting, open-ended responses with trending, and the contact-me recovery prompt. Support: No custom setup required

Busy 300 sessions/responses per month Starter features included, plus a tailored wait-time experience built around your brand and your spec. Adds Atlas Service Recovery for businesses with real lines, lobbies, appointments, or delays. Support: Message Atlas after activation; standard customization is implemented within 24 hours after details are confirmed

Established 1,000 sessions/responses per month Busy features included, plus Atlas Service Recovery with Coupon/Redemption tracking. Response-Level Access & Integrations support API access, individual response retrieval, unique survey links, and receipt-linked workflows where compatible systems and customer data are available. Available by setup review. Support: Available by setup review

Why it works

Ask at the right time, then look for what keeps coming up.

1 Turn a negative or nothing moment into a branded interaction customers can actually use.

2 See completed sessions, submitted answers, customer comments, and wait-time engagement patterns available from completed responses.

3 Use engagement patterns to understand what held attention and where interest dropped off.

What owners see

A clear look at what held attention and where customers dropped off.

1 Completed sessions, submitted answers, and customer comments.

2 Most-completed prompts and wait-time response patterns.

3 Engagement patterns available from completed responses.

4 Customer answers, comments, or poll responses where available.

5 Session count, remaining allowance, and billing-period activity.

Did you know Atlas can also help beyond this tool? Use Off The Menu for custom setup, question writing, make-good planning, Google profile help, CRM basics, local promotions, reporting support, or a business question that does not fit a standard product. View Off The Menu

Next step

Choose the tool that matches the customer moment.

Use Atlas when you want to protect customer relationships, understand service cracks, improve repeat visits, or ask customers better questions without turning it into extra work.